St James Hotel; BW Premier Collection

The Location is fantastic. Very close to the city centre and yet quiet. The room was small but the beds were very comfortable. The hotel and the room was clean. Housekeeping staff was very attentive and looking out for our needs.

Coellie on front desk she was amazing, big smile, welcoming, accommodating and just a angel.night staff also were amazing aswrl.gentleman on the bar was bit rude but I'm guessing he has a hard life and just needs to work on customer interaction skills and manners. Overall staff wise this is what sets st james hotel above by far from all the other competition in town the staff are amazing words can't justify. The place was amazing for what it was in terms of a hotel and fa litres if the owners gave it a refers and had updated fresh look and nice walk in showers etc this place would be easily the best hotel with that kind of staff and a updated hotel to top it. I just found it a bit old,dark,dated and minimalistic and the the signal and air con wasn't great but I gotta say a big thankyou to the staff and will be staying g again just because of them omg collie was brilliant really made my birthday even better thankyou.

The room was very nice with a decent amount of space and a nice relaxing area with a sofa and armchair. On the whole it was fairly quiet although late night revelry outside caused us to close windows at night (this may have been worse because of being on the side of the hotel adjacent to a multi storey car park). The hotel is well located for the castle and bars and restaurants and only a short stroll from the heart of the city. It is also good for the many buses that serve stops on Maid Marion Way.

Overall, I am very happy with the stay. Owen and the ladies who cleaned the rooms were very helpful and friendly. I stayed in a 'crash pad' (I think that's what it is called) and it was very good. It had an iron and an ironing board, a hairdryer, a TV, a kettle, a wall-mounted desk, a chair and a good-sized bed. Water pressure was great and they had left things like tea bags, hot chocolate sachets, biscuits, milk and bottles of water as well as small bottles of shower gel, shampoo and conditioner. Rooms were cleaned regularly and things were replenished. The view was not good and the room could be bigger but I did not mind it that much. Also, the corridors could be a little cleaner although it was nothing major. A mirror inside the lifts would also be nice. Location is very good. It's about a 10-minute walk from the coach/train stations and the city centre. It's a couple of minutes away from the castle, the 'Ye Olde Trip to Jerusalem' and the Robin Hood statue.

The location is perfect for the castle and city. It's so handy for the Castle pub and/or Fothergills (fantastic food). Reception staff were friendly, helpful, and welcoming. The room had windows that opened wide which was great to let some air in during the day. I really appreciated having a fan in the room as it was too noisy to keep the windows open during the night. Great shower and lovely big bath towels. The two packets of biscuits and bottled water were a nice surprise. The hotel's reserved car park is a 2 min walk away and costs £10 for 24 hours. There is very limited space and it's VERY tight! When we stay here again, we'll probably choose to park in the multi-story (St James's St car park). Overall, a lovely experience and I'd recommend this hotel.